Facial Cleansing Device FAQs
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How Often Do Brush Attachments Need To Be Replaced? How to clean electric face brush?
A.We recommend replacing your brush heads every 2 months for the best results. With every device you buy, we will offer you an extra brush for replacement.
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Do You Need To Use A Cleanser With The Brush? What to Use with a Face Cleanser and Massager Brush?
A.Yes, a cleanser is necessary. We recommend using your normal cleanser together with the face cleansing brush set. Do not use any that have sharp pieces meant for exfoliating.
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Are Your Products All Water-proof?
A.Most of our products are with IPX4 waterproof grade, such as our sonic skin cleaner (model SR-02E). It is water-resistant and safe to take in the shower, but don't submerge it in water. Some of them are with IPX7 waterproof grade, such as our 2 in 1 face brush. It's OK if you accidentally drop it into the water.
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Why Isn't My Brush Cleaner Turning On?
A.Check to make sure the device properly installs. If the brush cleaner still isn't running, contact customer service.
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How Is Your After-sales Service?
A.We have one year (12 months) warranty for all kinds of products without man-made damage. If you find any defective accessories the first time, we will give you the new parts for free to replace in the next order. As an experienced facial brush manufacturer, you can rest assured of the quality and after-sales service.
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Can This Face Washing Machine Really Wash Your Face Cleaner?
A.Yes, it surely can. We got a lot of reviews about the good effect after they used it. It will work differently with different kinds of conditions of your skin. But we can assure you that it will wash your face cleaner.
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How Can I Purchase Replacement Heads For This Item?
A.With every facial cleansing brush we sent out, we will pack it with several replaceable brush heads. If you require more, we will also offer a replaceable brush head.
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Is It Waterproof?
A.Most of them are with IPX4 waterproof grade. It means that splashed in any direction without harmful effects. But some of them are with IPX7 waterproof which means that it can fully soak into the water.
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Does Your Company Accept Oem & Odm Services?
A.Yes, we do. Ace-tec has over 17 years of OEM & ODM experience. Up to now, we have developed over 200 models for the market. Some of the TOP brands we served are: LG, PHILIPS, AVON, MARY KAY, etc.
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How Do You Replace The Brush? Just Pull It Out?
A.Yes, our brush head is specially designed. When you use it, it won't come off. However, when you want to replace it, it will be very easy. Just pull it out!
